Return & Exchange Policy

We want you to love your purchase! If you’re not completely satisfied, we offer a 21-day exchange policy, meaning you have 21 days from the date of delivery to request an exchange.

🛍️ Exchange Eligibility

To be eligible for an exchange, your item must be:

  • In the same condition as when received

  • Unworn, unused, and with tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

🔁 How to Make an Exchange — Easy 6-Step Process

Step 1:
Review the Exceptions section below to ensure your item qualifies.

Step 2:
Email us at info@thegymshop.ca. Be sure to include:

  • Your full name

  • Order number

  • The item(s) you wish to exchange

Step 3:
We’ll respond with a Return Authorization Number (RA#).

Please note: Customers are responsible for return shipping costs.

Step 4:
Repackage your item(s) securely. Write the RA# clearly on the outside of the package.

Step 5:
Ship your package via the carrier of your choice.
Do not send items COD (Cash on Delivery) — these will not be accepted.

Step 6:
Once we receive your return, we will inspect it.
If approved, you will receive a confirmation email.
Your exchange will be shipped once any applicable shipping fees are collected.

Note: Shipping fees (both original and return) are non-refundable.

🚫 Exceptions — Items Not Eligible for Return or Exchange

We are unable to accept returns or exchanges for:

  • Items that are washed, worn, or altered

  • Items with the price tag removed

  • Items missing original packaging

  • Sale or clearance items

Additionally, for hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Athletic tape
  • Used grips
  • Used Tiger Paws
  • Wristbands
  • Scrunchies
  • Undergarments
  • Gift cards
  • Custom made products

Still Have Questions?

We're here to help. Feel free to contact us at info@thegymshop.ca with any questions about your return or exchange.

💳 Refund Policy

At this time, thegymshop.ca does not offer refunds. We only accept exchanges on eligible items within 21 days of delivery.

We encourage you to review item descriptions carefully and reach out with any sizing or product questions before placing your order. We're happy to help you make the right choice!

🙋 Frequently Asked Questions (FAQ)

Q: Can I get a refund instead of an exchange?
A: No, we do not offer refunds. We only provide exchanges on eligible items.

Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Q: What happens if I return an item without tags or in used condition?
A: Unfortunately, we cannot accept returns that are worn, washed, altered, or missing original tags/packaging. These will be returned to you.

Q: How long does it take to process an exchange?
A: Once your return arrives and passes inspection, we’ll email you with confirmation. After shipping fees are paid, your exchange will be processed within a few business days.

Q: Are sale items eligible for exchange?
A: No. Sale and clearance items are final sale and cannot be exchanged.