Refund policy

<h2>Return & Exchange Policy</h2>
We want you to love your purchase! If you’re not completely satisfied, we offer a 21-day exchange policy, meaning you have 21 days from the date of delivery to request an exchange.

<h3>🛍️ Exchange Eligibility</h3>
To be eligible for an exchange, your item must be:
<ul>
<li>In the same condition as when received</li>
<li>Unworn, unused, and with tags attached</li>
<li>In the original packaging</li>
<li>Accompanied by a receipt or proof of purchase</li>
</ul>

<h3>🔁 How to Make an Exchange — Easy 6-Step Process</h3>
<ol>
<li>Check the Exceptions section below to ensure your item qualifies.</li>
<li>Email us at <a href="mailto:info@thegymshop.ca">info@thegymshop.ca</a> with your name, order number, and the item(s) you wish to exchange.</li>
<li>We’ll respond with a Return Authorization Number (RA#).</li>
<li>Repackage your item(s) securely and write the RA# clearly on the outside of the package.</li>
<li>Ship the package using your preferred carrier. COD (Cash on Delivery) is not accepted.</li>
<li>Once received and inspected, we’ll notify you by email. If approved, your exchange will be processed after any applicable shipping fees are collected.</li>
</ol>

Note: Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

<h3>🚫 Exceptions — Items Not Eligible for Return or Exchange</h3>
We cannot accept exchanges or returns for:
<ul>
<li>Washed, worn, or altered items</li>
<li>Items with the price tag removed</li>
<li>Items missing original packaging</li>
<li>Sale or clearance items (final sale)</li>
</ul>

For hygiene and safety reasons, the following items are also final sale and cannot be returned or exchanged:
<ul>
<li>Athletic tape</li>
<li>Used grips</li>
<li>Used Tiger Paws</li>
<li>Wristbands</li>
<li>Gift cards</li>
</ul>

<h2>💳 Refund Policy</h2>
At this time, thegymshop.ca does not offer refunds. We only accept exchanges on eligible items within 21 days of delivery.

If your item arrives damaged or defective, please contact us right away at <a href="mailto:info@thegymshop.ca">info@thegymshop.ca</a> so we can make it right.

<h2>🙋 Frequently Asked Questions (FAQ)</h2>
Q: Can I get a refund instead of an exchange? 
A: No, we do not offer refunds. We only provide exchanges on eligible items.

Q: Do I have to pay for return shipping? 
A: Yes, customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Q: What happens if I return an item without tags or in used condition? 
A: We cannot accept items that are worn, washed, altered, or missing tags. They will be returned to you.

Q: How long does it take to process an exchange? 
A: Once we receive and inspect your return, we’ll send a confirmation email. After shipping fees are paid, we will process and ship your exchange.

Q: Are sale items eligible for exchange? 
A: No. All sale and clearance items are final sale and cannot be exchanged.