Privacy policy

Privacy Policy

Effective Date: October 20, 2025

The Gym Shop ("we," "us," or "our") operates this website and store (collectively, the “Services”) powered by Shopify to provide you a curated shopping experience.

This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services. By using our Services, you agree to this policy.

1. Information We Collect

We collect personal information you provide directly, automatically, or from third parties, including:

Contact details: Name, address, phone number, email
Payment information: Credit/debit card and transaction details
Account info: Username, password, preferences
Order and transaction info: Items viewed, purchased, returns, exchanges
Communications: Messages you send to us
Device & usage data: IP address, browser type, cookies, interactions

2. How We Use Your Information

We use your data to:

Process orders, payments, and shipping
Manage your account and provide customer support
Personalize your shopping experience
Send marketing communications (if you opt-in)
Prevent fraud and ensure security
Comply with legal obligations

3. Sharing Your Information

We may share your data with:

Shopify and service providers (payment processors, shipping, IT, analytics)
Marketing partners for personalized advertising
Affiliates within our corporate group
Legal authorities when required by law
Third parties with your consent or direction

We do not sell your personal information.

4. Shopify and International Data Transfers

Our Services are hosted by Shopify. Your data may be transferred internationally as described in Shopify’s Privacy Policy.

5. Third-Party Links

We may link to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing personal data.

6. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

7. Data Security and Retention

We use reasonable security measures but cannot guarantee absolute protection. We retain data as needed for Service delivery, legal compliance, and enforcement.

8. Your Rights

Depending on your location, you may:

Access, correct, or delete your data
Object to processing or request portability
Opt out of marketing emails (via unsubscribe link)

9. Complaints

If you have concerns about our privacy practices, contact us or your local data protection authority.

10. Changes to This Policy

We may update this policy. Changes will be posted here with the effective date.

11. Contact Us

Questions? Contact us at info@thegymshop.ca.